1. FREQUENTLY ASKED QUESTIONS

 1.1 How long will my order take to arrive?
 Approximately 2-4 weeks for most of the orders, no matter where
you live in the World. In some cases the products is not in stock
and then it might take up to 6 weeks or longer. You may cancel the order and get a refund at any time if we haven't yet shipped it, then we must receive a return before we can cancel and refund the order.

 1.2 Do you have a catalog to send?
 We are sorry but we have no paper catalogues to send you.

 1.3 Can I get an unlisted or discontinued item?
 We do any special orders.

 1.4  Do you have any further information on a specific product?
  We carry the product information which is presented on a site.

 1.5  How do I pay?
  We only accept payments - Bank bill, Western Union,
  Money Gram.


 1.6  What is the shipping cost?
 To find out the total order cost, we for you shall give detailed account       of cost of shipment of the goods, depending on weights.


  1.7  Do you ship overseas?
 All our merchandise are shipped worldwide

  1.8  Do you wholesale?
Yes, we accept wholesale orders.
For questions about currencies, shipping charges, returns policy, order cancelations, refunds, damage claims, customs charges etc. please see below.

2. ORDERING

 2.1  How to place an order
Please, will choose numbers of products of the goods and bring in them to the order and send to us on E-mail.
We shall make for you detailed account.



 2.2 Orders from outside Russia is Duty-Free
 Orders coming from outside the Russia are duty-free.



 2.3 SHOP Russian is a Certified Merchant

We SHOP Russian are a certified Internet Secure Merchant:


 2.4 How to cancel or change an order
Do you need to cancel or change an order that has not yet entered the shipping process? Please contact us.

3. SHIPPING

 3.1  Delivery Estimates
Most of the orders are delivered within 2 weeks but in some circumstances the order is not delivered until 3-5 weeks, or in rare circumstances up to 6 weeks. Our business is built on Order-on-Demand which means we never keep any products in stock ourselves. When you place your order with us we order the item/items from the producer which then send it to our partner who re-pack the order and ship it to your address. Most of our inventory are ready to be shipped within 2-3 weeks if it's not out of stock. We never know in advance which items which will be out of stock at our suppliers because it changes over time. If we are unable to ship the merchandise within 3-4 weeks we will let you.

 3.2  Status of your order 
If you have not yet received your order at all and think that you should have by now, please contact us and indicate the order number or name and we will respond to you with an order status. In most cases the reason for the delay is because the item is out of stock and we are still waiting for delivery from the producer.

 3.3  Shipping Rates
We offer very competitive shipping cost from Russia world-wide. Our shipping rates varies with small changes depending on the current exchange rates RUB/USD, so it is theroefore not possible for us to present any exact shipping cost here. The best way will find out exact cost to be to give you exact account on E-mail.

 3.4  Shipping Preferences
We ship all orders with standard First Priority mail from Moscow, Russia.

 3.5  Lost Package
For 10 years of job there was no case of loss of a package.